FAQ's

A select range of sunglasses and optical frames are available to order currently. 

If you’d like to order Prescription Safety frames, or Kids optical or sunglass frames, please visit your local optometrist. They will help you to order Ugly Fish glasses with specialised lenses.

Please allow 2-3 weeks for your custom glasses to be assembled and shipped to you.

The axis is a number, typically between 1 and 180, indicating the orientation of your astigmatism. It's like a map for your optician, showing where the astigmatism correction should be placed on your lenses.

'Add' is short for Reading Addition. It's the extra magnifying power applied to the bottom part of multifocal lenses to correct presbyopia, the reduced ability to focus on near objects as we age. Not all prescriptions have an 'Add' because it is primarily used for bifocal or progressive lenses.

PD stands for Pupillary Distance, which is the distance between your pupils. You might have one number (e.g., 62mm) that's the total distance from one pupil to the other, or two numbers (e.g., 31/31mm) indicating the distance from each pupil to the centre of your nose.

The average adult's PD is between 54-74 mm, while children's is a bit less, typically between 43-58 mm.

Distance PD is used for glasses designed for viewing far away, while Near PD is used for reading glasses. The Near PD is generally a bit less than the Distance PD, as our eyes tend to turn in slightly when we're reading or doing close-up work.

Our website features a pupil distance measuring tool. Look for the red Button labelled ‘Find your PD’, and a pop-up screen will appear. This uses your camera and AI technology to measure your pupil distance for you.

Prism correction is used to help align the two eyes so they work better together. This is often needed when the eyes are misaligned, which can cause double vision or eyestrain.

These terms indicate the direction of the prism in your glasses. Base Up or Down refers to a vertical alignment issue, while Base In or Out refers to a horizontal alignment issue.

If your prescription has expired, we recommend getting your eyes retested and a new prescription supplied. Your eyes can change over time and using an old prescription may not provide you with the best vision correction.

In Australia, it's generally accepted that a prescription should be valid for up to 2 years. If it's been longer than that since your last eye test, it's a good idea to get your eyes retested. Eye health and vision can change over time, and regular check-ups ensure you receive the most accurate and beneficial prescription.

Yes, you must have a current prescription to order prescription eyewear from us. You may be asked to produce a copy of your current prescription if contacted. This ensures the glasses you receive will provide the best vision correction for your needs.

No, a contact lens prescription cannot be used to order glasses. Contact lenses sit directly on your eye, while glasses are positioned a short distance away, so the prescriptions are different. It's crucial to use the correct prescription to ensure the best vision correction.

During the Lens Selection process, you’ll see an option to upload your prescription, rather than entering it manually. We’ll use this uploaded script to create your order.

OD stands for "oculus dexter" and is Latin for right eye, while OS stands for "oculus sinister" and is Latin for left eye. These terms are used on your prescription to denote measurements for each eye.

Single vision distance lenses correct your vision for long distances, while single vision near lenses are used for reading or other close-up work. It's all about where you need your vision to be sharpest - far away or close-up.

The sphere (or SPH) on your prescription refers to the amount of lens power, measured in dioptres (D), prescribed to correct nearsightedness or farsightedness. If the number has a minus sign (-), you are nearsighted; if it has a plus sign (+), you are farsighted.

The cylinder (or CYL) on your prescription indicates the amount of lens power needed to correct astigmatism, a condition where your eye isn't perfectly round, causing blurred or distorted vision.

Contact us with a description of your problem. Our optometrist will review your order, and provide you with further information.

Australian Health Funds require you to receive your glasses before you can submit a claim. We’ll provide you with a detailed invoice, including Health Fund Item Numbers, when we ship your order.